SAFETY WELFARE & LOST PROPERTY
Lost or Found Children should be reported to a steward immediately.
Please bring minimal valuables and take special care with phones and wallets.
There are free apps to track your phone/tablet if it goes missing or gets stolen. Your device is tracked by GPS and can be located online and in some cases be locked remotely. If the phone/device is stolen you can pass this information to the Police.
The best way to reunite yourself with your lost property on site is to go to the Welfare Area which is located at the main entrance at the north end of the site.
If you lose something at the event, please email email@example.com with a full description of the item and your contact details.
All lost property handed in over the course of the festival will be logged and kept for 3 months.
Searches may be carried out at the entrances to the event at the discretion of the event team and incidents of crime and disorder will be reported to the police. CCTV is present across the whole event site.
We have Customer Service Hubs around the event. Welfare and First Aid provision is in the north of the event, near the main entrance.
Barclaycard Presents British Summertime is a 10 day event, with six ticketed events and four days of free ‘open access’.
The box office will be open from 9.30am - 9pm every day from 5th July
Weekend Event dates
Bon Jovi 5th July
Last entry: 9.30pm
The Rolling Stones 6th July
Open: 12:00 noon
Last entry: 21:30 9.30pm
A Day At The Park 7th July
Open: 12:00 noon
Last entry: 8.30pm
Elton John and His Band 12th July
Last entry: 9.30pm
The Rolling Stones 13th July
Open: 12:00 noon
Last entry: 9.30pm
Lionel Richie & Jennifer Lopez
Last entry: 9.30pm
There is no re-entry to the six ticketed shows.
Monday 8th to Thursday 11th July
Open: 8am (9am on Monday 8th July)
Last entry: 9.30pm
From 8th to 11th July the event has free, open access so you can come and go as many times as you like. See below for times for individual venues, some of which require tickets and some of which are free.
Barclaycard Unwind Theatre - Hyde Park Comedy
M&S Summer Time Kitchen at the Village Hall
Sky Movies Screen in Connection with Disney
Will the men's final at Wimbledon be screened at BST Hyde Park?
Yes! The Wimbledon Men's Final will be screened on the large screens nearest the right hand side of the stage
Do you sell cigarettes?
No, our licence does not permit us to sell cigarettes.
Do we have a left luggage facility?
No, due to lack of space there are no left luggage facilities for General Admission tickets
Do the event ATM’s and PDQs take foreign cards?
Our ATMS do not accept overseas credit cards and a limited number of overseas credit cards. All bar & catering card machines are fully international
Can I upgrade my ticket when I am inside the site
Unfortunately not right now. We are looking at this for future years.
I can no longer make the event, can I pass my collection/will call tickets onto someone else?
If you can no longer make the event you can arrange for someone else to pick up tickets on your behalf. This person will then need to bring the following to the box office:
- A letter of authorisation from the original purchaser
- The card used to purchase the ticket or a photocopy or the card.
Line Up Details
Check out our Full Event Line Up under the What's On tab.
Where do I collect my tickets from? (Will Call)
If you are collecting your tickets on site go to the main Box Office which is located at the north east corner of the site, near Marble Arch. You will need to present the card you purchased your tickets with, photo ID and a copy of your email confirmation.
If you have an enquiry about the whereabouts of tickets you have already purchased for the event contact the ticket agent you bought your ticket from. See a full list of trusted ticket agents here
My tickets still haven't arrived, what do I do?
If you have not received your ticket within 72 hours of the event please contact your ticket agent (details will be on the confirmation email) where you can arrange to collect at the box office.
See a full list of trusted ticket agents here
There are a variety of bars available across the event each themed differently, with a wide range of products and prices.
We have a wide range of food outlets in the different areas across the site
There are a large number of toilets at Barclaycard Presents British Summertime. Every single toilet is cabin style with running water with a proper flush. There are no plastic /portajohns at all for visitors.
There are cashpoints available throughout the site.
There are plenty of places to sit down and relax across the event including pub style garden tables & benches, many with parasols along with park benches and deckchairs. Ticket holders are able to bring in their own folding chairs into the event on Friday 5th, Sunday 7th, Friday 12th and Sunday 14th July. Folding chairs are not permitted to be brought into the event on Saturday 6th and Saturday 13th July.
Customer Service Hubs
These are located throughout the site, run by uniformed members of the Barclaycard Presents British Summer Time team. These are the places to ask questions and leave feedback – positive and negative!
Welfare & First Aid
Located near the main entrance, at the north of the site
Smaller stages inside the event including the Barclaycard Unwind Theatre are indoor venues and therefore have a maximum audience capacity. The Main Stage, Carnival Stage and Bandstand Stage are all outdoor and therefore have no maximum capacity.
How do I get to the event?
The main entrance is located at the north east corner of Hyde Park near Marble Arch. However, if you hold a hospitality or disabled access ticket should use the dedicated entrances on the west side of the event and guest tickets should enter at the south entrance.
The postcode of the event is W2 2UH.
View a map of Hyde Park here
Check which entrance is nearest to your ticket type for each event date here
Bicycles, skateboards, scooters, roller blades or personal motorised vehicles are not permitted inside the event.
Hyde Park which is well served by London’s public transport network. Please plan your journey in advance and check the latest travel updates using TFL’s Journey Planner at www.tfl.gov.uk
Underground & trains
The main entrance to the event is located at the north east corner of Hyde Park near Marble Arch which is within walking distance from the following stations:
Paddington (underground & main line train station)
Green Park (step-free access)
Victoria (underground & main line train station)
Hyde Park Corner
Hyde Park is also well served by the following bus routes:
16, 2, 36, 38, 436, 52, 73, 82, C2, N16, N38, N73
Click to plan your journey with the TFL Hyde Park bus map.
Please bring your own lock to take advantage of the temporary bike rack at the Albert Gate entrance to Hyde Park (near Knightsbridge). Please don’t attach your bike to any park railings.
For information on the Barclays Bike Hire scheme please look on https://web.barclayscyclehire.tfl.gov.uk/maps. Please note the bike racks nearest the main north entrance will be removed to avoid congestion during the event.
Car parking is extremely limited near Hyde Park, so we strongly recommend that all visitors avoid coming by car. However, for those for whom a vehicle is essential can offer the ability to pre-book and guarantee a parking space with Q-Park Park Lane/Marble Arch, our preferred parking partner.
The car park is directly under Hyde Park, just minutes away from the concert entrance. There are a limited number of spaces available so book early to avoid disappointment. To book please visit http://www.q-park.co.uk/en/park-with-q-park/pre-book-parking- and enter the code ‘Hydepark’ when making your booking.”
CAN I LEAVE AND RE-ENTER AS I LIKE?
For the weekend ticketed concerts on 5th, 6th, 7th & 12th, 13th & 14th July there is no re-entry once leaving the site, so please remember to bring everything that you need with you!
For the open access period Monday 8th to Thursday 11th July you can come and go into the event site as many times as you like.
WHAT TO BRING/WHAT NOT TO BRING
Barclaycard Presents British Summer Time Hyde Park is an open air event in a park – so please come with whatever the British weather might offer from suncream to raincoats, rugs to sunhats!
During the weekend ticketed concerts (5th, 6th, 7th, 12th, 13th, 14th July) no food or drink is permitted to brought into the event, with the exception of water in unopened plastic containers of up to 500ml or juice in sealed cartons of up to 500ml.
Please bring any medication that you would normally take and tell your friends about any allergies that you have. Medication can be safely stored and refrigerated at the event First Aid point at the north of the site if required. Please remember that all medication must be self-administered.
The following items are not permitted at the event: glass or cans, tables, barbeques, prima-stoves, tents, flags on poles, laser pens, spray cans, gas canisters, fireworks, Chinese lanterns, dangerous or hazardous weapons/item, flags, klaxons, air horns and other similar items capable of making loud noise. Crowd surfing and moshing are prohibited.
Ticket holders are able to bring in their own chairs, pushchairs and buggies into the event on Sunday 7th, Friday 12th and Sunday 14th July. Chairs, pushchairs and buggies are not permitted to be brought into the event on Friday 5th, Saturday 6th and Saturday 13th July.
Well behaved pets on leads are only permitted between Monday 8th to Thursday 11th July. Assistance dogs are permitted at any time provided they are booked in via our access booking system.
Large golf umbrellas are not permitted at the event, and please use small umbrellas with consideration for others during performances.
Food & Drink
Barclaycard Presents British Summer Time Hyde Park has a wide range or food and drink on offer, click here to find out more
During the weekend ticketed concerts (5th, 6th, 7th, 12th, 13th, 14th July) no food or drink is permitted to brought into the event, with the exception of water in unopened plastic containers up to 500ml or juice in sealed cartons of up to 500ml.
From Monday 8th to Thursday 11th July, visitors may bring their own food & drink into the event although glass & cans are prohibited.
Small unauthorized professional photography or filming is not allowed – if you require a media pass please contact firstname.lastname@example.org
Unfortunately, video cameras are not permitted on site.
Any ticketing enquiries should be directed to point of purchase. Any tickets purchased directly through this website will be FrontGate tickets.
Collections for tickets will be on the show date ONLY. The only exception will be Rolling Stones international orders which will be available any day.
All ticket collections will be from the Main Box Office at the North. The only exception will be Rolling Stones for customers with a backstage bar ticket (this will be a payband and customers will be emailed in advance the details for this).
Main ticket agents:
FrontGate - http://www.bst-hydepark.com - 08448 240 300
Ticketmaster – www.ticketmaster.co.uk – 08444 775 775
SEE Tickets - www.seetickets.com – 0871 230 1097
Ticketline – www.ticketline.co.uk – 0844 888 9991
Gigantic – www.gigantic.com – 0115 807 7900
Eventim – www.eventim.co.uk – 0844 249 1000
The Ticket Factory – www.theticketfactory.com – 0844 338 0338
Stargreen – www.stargreen.com – 0207 734 8932
Encore Tickets – www.encoretickets.co.uk – 0207 492 1500
Superbreak – www.superbreak.com – 0871 221 3344
Event Travel (Hotel and Ticket agent) – www.eventtravel.com – 08444 721 222
Leicester Square Box Office – www.lsbo.com – 0207 087 2999
We Got Tickets – www.wegottickets.com – online only
- If you have not yet purchased a ticket because you have an enquiry about tickets, please contact: http://uksupport.frontgatetickets.com or 08448 240 300.
Anyone under 16 must be accompanied by a parent or guardian (18 or over) during the entire ten day event
Children aged 2 and under will be admitted free of charge for all shows which require tickets
Children aged 5 and under will be admitted free of charge for 'A Day At The Park' on 7th July.
Not every day at Barclaycard Presents British Summer Time Hyde Park is suitable for very young children so please use your common sense as to whether your little ones will enjoy the individual shows. Buggies, pushchairs & babycarriers are welcome from 7th to 11th July. Evening comedy and some films at the outdoor screen have age restrictions so please check at point of purchase.
Proof of Age
If you are lucky enough to look under 25, we may ask you to prove your age when entering the event or when attempting to buy alcohol.
1. Passport (not a photocopy).
2. Full or provisional photo card driving licence issued by the DVLA
3. Proof Of Age Card - The card must be part of the PASS scheme and carry their hologram.
4. Citizen Card
- Club or VIP package enquires: email@example.com or 0207 757 7563
- PR/Media enquiries: firstname.lastname@example.org
- Accessible ticket enquiries: www.bst-hydepark.com/event-info/disabled-access-information
- Trader Enquiries: email@example.com
- Brand Sponsorship Enquiries: firstname.lastname@example.org
We are no longer accepting applications for performers or volunteers – please check back in 2014
FULL EVENT TERMS & CONDITIONS