British Summer Time Hyde Park

Event Information

EVENT TIMINGS

Please note that these times are subject to change.

Friday 26th June – The Who
Box Office: 12:00
Priority Entry: 13:00
General Admission: 14:00
Last Entry: Approx 20:50

The box offices will close when the headline act is on the Main Stage

Saturday 27th June – Taylor Swift
Box Office: 13:30
Priority Entry: 14:30
General Admission: 15:30
Last Entry: Approx 20:45

The box offices will close when the headline act is on the Main Stage

Sunday 28th June – Britain’s Biggest Family Event
Box Office: 10:30
General Admission: 11:30

The box offices will close when the headline act is on the Main Stage

Show day finishing times:
Music events will finish no later than - 22:30
Midweek comedy will finish no later than - 22:00

Midweek Free Open Access Timings

Friday 19th June and Monday 22nd June
Site opens: 12:00

Tuesday 23rd June, Wednesday 23rd June and Thursday 25th June
Site opens: 08:00

A selection of food traders will be open from 12pm on all midweek days

Please note that free midweek film screenings will finish no later than 23:00

EVENT FACILITIES & SERVICES

ATMs
There are cashpoints available at the north east of the site. They do not accept any credit cards and may not accept foreign cards. Please note that there will be a charge for each withdrawal.

Toilets
We take great pride in our toilets! There are a considerable number of wide, cabin styles toilets with hand washing facilities, glass mirrors and the toilets themselves are porcelain with a proper flush.  Find out more about sanitation facilities for those with access needs

Seating and Shade
There are plenty of places to sit down and relax including pub-style garden tables and benches. There are areas with shade in the south of the event site and seats with shade in the Barclaycard VIP Summer Garden (which is accessible only to customers who purchase tickets for that area).

We can rely on the British weather to be unpredictable so please come prepared with suncream and hats if the weather is good and waterproof coats and shoes if the weather is bad! Check the London weather forecast in advance on the BBC's weather pages.

• Free Drinking Water
There is free potable water available throughout the event.  Locations are signposted and are also shown on the event maps.  

Information Hubs
These are located throughout the site and run by uniformed members of the Barclaycard presents British Summer Time Hyde Park team. The hubs will post up details of current stage times and are the places to ask questions and leave feedback – positive and negative!

Strobe lighting
Please note that it is likely that most acts performing on the Great Oak stage will use strobe lighting as part of their performance.

Funfair
Barclaycard presents British Summer Time Hyde Park offers funfair rides, attractions and games, which operate on a pay-as-you go basis and must be used in accordance with the operator’s instructions including in respect of health and safety. Use of any such funfair rides, attractions and games is entirely at your own risk.

Merchandise
There will be official merchandise vendors throughout the event site selling a range of event and artist merchandise. All official merchandise is certified ethically sourced.
Please do not buy from illegal street traders selling counterfeit goods outside of the event.

Nappy Changing Facilties
Nappy changing facilities are situated in the same location as the accessible toilets.  There is one located at each of the event toilet blocks  

Left Luggage / Cloakroom
Cloakroom facilities are limited to holders of Barclaycard VIP Summer Garden tickets only.  There are no left luggage facilities elsewhere at the event, so bring only what you can carry and please leave valuables at home.  Train stations in London where items can be stored for a fee are listed here

• Medication storage
Please bring any medication that you would normally take and tell your friends about any allergies that you have. Medication can be safely stored and refrigerated at the event First Aid point at the North of the site if required. Please remember that all medication must be self-administered.

EVENT MAPS

GENERAL RESTRICTIONS

Re-entry
There is no re-admission to ticketed events after entry.  Please plan ahead, once you’re in, you’re in!

• Alcohol
No alcohol can be brought into the site on concert days. However, all beverages can be purchases at the bars where they will be decanted.

Food & Drink
During the ticketed events no food or drink is permitted to be brought into the event, with the exception of water in unopened plastic containers of up to 500ml.  

There are a wide variety of licensed bars and catering open throughout the event, as well as free water points.

See here for more information on what we offer at British Summer Time Hyde Park and see the site maps for where outlets are located.

On any non-ticketed events you can bring whatever food and drink you like (but no glass or cans at any time)

Challenge 25
If you are lucky enough to look under 25, we may ask you to prove your age when entering the event or when attempting to buy alcohol as part of our Challenge 25 Alcohol Policy.

Any one of the following is considered an acceptable form of ID:
1. Passport (not a photocopy).
2. Full or provisional photo card driving license issued by the DVLA.
3. Proof Of Age Card - The card must be part of the PASS scheme and carry their hologram.
4. Citizen Card.

If you are under 18 you are committing an offence if you attempt to buy alcohol.

Legal Highs
These are strictly forbidden at the event.

Cigarettes and smoking
The event license does not permit us to sell cigarettes and there is no re-entry during major concert events so please bring what you need for personal use only. Smoking cigarettes (or electronic cigarettes) is not permitted in indoor bars and venues. Please dispose of your cigarette butts responsibly – rubbish from smokers is a major cause of litter in Hyde Park and is damaging to wildlife.

- Golf umbrellas, buggies and pushchairs, chairs and seat sticks are not permitted except on the following dates where such items will be permitted: 19th June, 22nd June, 23rd June, 24th June, 25th June and 28th June 2015.

AGE RESTRICTIONS

No child under the age of 15 will be admitted to the Event unless they are accompanied by an adult aged 18 years or over at all times.  Proof of age may be requested upon Entry. AEG reserves the right to determine the ratio of adults in relation to children required for adequate supervision.
 
Children under the age of 2 will be admitted free of charge. This is with the exception of the show on 28th June 2015 where children under the age of 1 will be permitted free of charge and children aged 1 or above will require a ticket.

Not every day at Barclaycard presents British Summer Time Hyde Park is suitable for young children, so please use your own judgment as to whether your children will enjoy the applicable show.

Some shows may have further age restrictions so please check at point of purchase.

Please note: - Golf umbrellas, buggies and pushchairs are not permitted except on the following dates where such items will be permitted: 19th June, 22nd June, 23rd June, 24th June, 25th June and 28th June 2015.

 

PROHIBITED ITEMS

The following items are not permitted:

- Air horns, selfie sticks, bicycles, cans, Chinese lanterns, dangerous or hazardous weapons/items, fireworks, flags, gas canisters, glass (of any kind), klaxons and other similar items capable of making loud noise, laser pens, , scooters, skateboards or cans, spray cans are prohibited.

- Golf umbrellas, buggies and pushchairs, chairs and seat sticks are not permitted except on the following dates where such items will be permitted: 19th June, 22nd June, 23rd June, 24th June, 25th June and 28th June 2015.

- In order to facilitate the security, safety and comfort of all patrons, AEG and the Site reserves the right in its reasonable discretion to conduct security searches of persons, clothing, bags and all other items on entry and exit, to confiscate items which may cause danger or disruption to the Event with no refunds.

- Illegal and antisocial behaviour will not be tolerated and will lead to ejection from the event.  For the safety of all our visitors, crowd surfing and moshing are prohibited.

Taylor Swift - signs and banners:
Please note:

- Banners are permitted up to A1 in size
- Banners that have battery-powered fairy lights on them will be permitted
- Banners should only be constructed of bendable materials – i.e cardboard/paper is fine.  Wood/MDF etc is not acceptable 
- Banners or flags cannot have flag poles on them
- Please respect other fans and don’t compromise their enjoyment of the show with your signs or banners. - Final decision on the suitability of signs and banners rests with the stewards team at the event entrances

Animals:
Animals, with the exception of assistance dogs, are not permitted at any time during ticketed events but well behaved dogs on leads will be permitted on non-ticketed event areas on applicable days. Please note that dogs are not permitted into our Free Film Festival.

Photography, Filming & Sound Equipment
Unauthorised professional photography or filming equipment is strictly prohibited.. Your bags will be searched upon entry to the event and cameras will be permitted at the security team’s discretion, so if in doubt don’t bring it!

VIDEO AND SOUND RECORDINGS

Please note that film cameras may be present at the Event. By entering the Event and/or purchasing Tickets, ticket holders consent to filming and sound recording (which may include you as a member of the audience) and its use in distribution (commercial or otherwise) without any payment.

CCTV

A CCTV system is in operation at this Event, for the purposes of Public Safety and Prevention of Crime. The scheme is controlled by AEG Live (UK) Ltd.

LOST & FOUND PROPERTY

Please use this form to report any lost property during our events

  • Due to the high volume of items reported missing, a member of staff will only be in contact if your item is found
  • All missing items must be reported by Sunday July 12th. After this date the online form will be closed for submissions.
  • If you have not heard from a member of staff by Friday 31st July, you should take this as confirmation that your item has not been located.
  • All details submitted will only be used for the purposes of reuniting you with your property. All information will be deleted from AEG Live’s system on Friday 31st July. No unclaimed items will be stored beyond this date - all unclaimed items will be donated to charity.