Timings for 2015's event will be comfirmed nearer the event dates.
EVENT FACILITIES & SERVICES
• Outdoor Stages and Indoor Venues
We have a number of indoor and outdoor venues/stages providing a range of entertainment throughout the event. Please note that the smaller indoor venues may have a maximum audience capacity and so, may be subject to a ‘one in, one out’ policy if they are full. Please check stage times and arrive early to ensure you don’t miss your favourite act!
There are cashpoints available at the north east of the site. They do not accept any credit cards and may not accept foreign cards. Please note that there will be a charge for each withdrawal.
We take great pride in our toilets! There are a considerable number of wide, cabin styles toilets with hand washing facilities, glass mirrors and the toilets themselves are porcelain with a proper flush. Find out more about sanitation facilities for those with access needs
• Seating and Shade
There are plenty of places to sit down and relax including pub style garden tables, deckchairs and benches. There is additional seating in the shady areas in the South of the event site and in the Barclaycard Summer Garden (which is accessible only to customers who purchase tickets for that area).
We can rely on the British weather to be unpredictable so please come prepared with suncream and hats if the weather is good and waterproof coats and shoes if the weather is bad! Check the London weather forecast in advance on the BBC's weather pages.
• Free Drinking Water
There is free potable water available throughout the event. Locations are signposted and are also shown on the event maps.
• Information Hubs
These are located throughout the site and run by uniformed members of the Barclaycard presents British Summer Time Hyde Park team. The hubs will post up details of current stage times and are the places to ask questions and leave feedback – positive and negative!
• Strobe lighting
Please note that it is likely that most acts performing on the Great Oak stage will use strobe lighting as part of their performance.
Barclaycard presents British Summer Time Hyde Park offers funfair rides, attractions and games, which operate on a pay-as-you go basis and must be used in accordance with the operator’s instructions including in respect of health and safety. Use of any such funfair rides, attractions and games is entirely at your own risk.
There will be official merchandise vendors throughout the event site selling a range of event and artist merchandise. All official merchandise is certified ethically sourced.
Please do not buy from illegal street traders selling counterfeit goods outside of the event.
The event license does not permit us to sell cigarettes and there is no re-entry during major concert events so please bring what you need for personal use only. Smoking is not permitted in indoor bars and venues. Please dispose of your cigarette butts responsibly – rubbish from smokers is a major cause of litter in Hyde Park and is damaging to wildlife.
• Nappy Changing Facilties
Nappy changing facilities are situated in the same location as the accessible toilets. There is one located at each of the event toilet blocks
• Left Luggage / Cloakroom
Cloakroom facilities are limited to holders of Barclaycard VIP Summer Garden tickets only. There are no left luggage facilities elsewhere at the event, so bring only what you can carry and please leave valuables at home. Train stations in London where items can be stored for a fee are listed here.
There is no re-admission to ticketed events after entry. Please plan ahead, once you’re in, you’re in!
•What to bring/what not to bring
Barclaycard presents British Summer Time Hyde Park is an open air event in a park – so please come prepared with whatever the British weather might offer from raincoats to suncream, blankets to sunhats!
• Prohibited Items
The following items are not permitted:
- Illegal substances
- Glass (of any kind) or cans
- Spray cans
- Laser equipment or pens
- Gas canisters
- Fireworks, flares, Chinese lanterns, klaxons, air horns or other similar items capable of making loud noise and any item which may reasonably be considered for use as a weapon.
- Unauthorised professional film or video equipment is prohibited, which includes tripods and professional sound /lighting equipment.
- Bicycles, skateboards, scooters, roller blades, personal motorised vehicles
- Large umbrellas or parasols of any kind
- Chairs of any sort, including stools, shooting sticks, will not be permitted at the event (exceptions may be made for particular event dates). There are several areas where seating is provided away from the main stage if you need a break during the day.
- Buggies, pushchairs and prams will not be permitted at the event (exceptions may be made for particular event dates.)
You may be searched on entry to the event site. Any items that may be used in an illegal or offensive manner will be confiscated. No responsibility is given for the return of confiscated items.
Illegal and antisocial behaviour will not be tolerated and will lead to ejection from the event. For the safety of all our visitors, crowd surfing and moshing are prohibited.
• Taylor Swift - signs and banners:
- Banners are permitted up to A1 in size
- Banners that have battery-powered fairy lights on them will be permitted
- Banners should only be constructed of bendable materials – i.e cardboard/paper is fine. Wood/MDF etc is not acceptable
- Banners or flags cannot have flag poles on them
- Please respect other fans and don’t compromise their enjoyment of the show with your signs or banners. - Final decision on the suitability of signs and banners rests with the stewards team at the event entrances
• Food & Drink
During the ticketed events no food or drink is permitted to be brought into the event, with the exception of water in unopened plastic containers of up to 500ml.
There are a wide variety of licensed bars and catering open throughout the event, as well as free water points.
See www.bst-hydepark.com/event-info/faqs/food-drink-faqs for more information on what we offer at British Summer Time Hyde Park and see the site maps for where outlets are located.
On any non-ticketed events you can bring whatever food and drink you like (but no glass or cans at any time)
Please bring any medication that you would normally take and tell your friends about any allergies that you have. Medication can be safely stored and refrigerated at the event First Aid point at the North of the site if required. Please remember that all medication must be self-administered.
Animals, with the exception of assistance dogs, are not permitted at any time during ticketed events but well behaved dogs on leads will be permitted on non-ticketed events days.
• Photography, Filming & Sound Equipment
Please note that film cameras and CCTV will be present at the event and the site of the event is being used to photograph and record video and film footage. By entering the event and by your presence at the event site, you acknowledge that you may be photographed and recorded as part of such footage and its use in distribution (commercial or otherwise) without any payment.
Please do not bring any professional photography, sound or lighting equipment. Your bags will be searched upon entry to the event and cameras will be permitted at the security team’s discretion, so if in doubt don’t bring it!
• Challenge 25
If you are lucky enough to look under 25, we may ask you to prove your age when entering the event or when attempting to buy alcohol as part of our Challenge 25 Alcohol Policy.
Any one of the following is considered an acceptable form of ID:
1. Passport (not a photocopy).
2. Full or provisional photo card driving license issued by the DVLA.
3. Proof Of Age Card - The card must be part of the PASS scheme and carry their hologram.
4. Citizen Card.
If you are under 18 you are committing an offence if you attempt to buy alcohol.
• Age Restrictions
Anyone aged 15 and under must be accompanied by a parent or guardian (21 or over). All concert goers will require their own ticket.
Children aged 2 and under will be admitted free of charge for all shows that require tickets provided they do not take up a seat (ie for seated shows they must sit on an adult’s lap).
Not every day at Barclaycard presents British Summer Time Hyde Park is suitable for young children, so please use your own judgment as to whether your children will enjoy the applicable show.
Some shows may have further age restrictions so please check at point of purchase.
Join us to get ahead of the crowd.