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Ticket Info

TICKET TYPES

Please note - Ticket Types may vary for each show - please check the relevant ticket page for the show you wish to attend for full ticket descriptions


General Admission

  • General Admission entry through the main gate
  • Access to an extensive range of bars, food traders and toilets in the main arena

Priority Entry – General Admission 

  • General Admission ticket through a dedicated entrance for Priority Entry customers
  • Entry to the event up to one hour before the gates open to General Admission customers 
  • Access to an extensive range of bars, food traders and toilets in the main arena.

Barclaycard VIP Summer Garden 

  • Dedicated entrance for Barclaycard VIP Summer Garden customers
  • Entry to the event up to one hour before the main gate opens
  • Access to Garden viewing area to watch Great Oak Stage performances, allowing you to leave and return from the Summer Garden into general admission as you wish 
  • Access to the Barclaycard VIP Summer Garden - an exclusive area offering VIP bars, premium food outlets, additional comfortable seating, separate toilet facilities and cloakroom
  • Access to an extensive range of bars, food traders and toilets in the main arena

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The Terrace - Standing on a Covered Grandstand

  • Dedicated entrance for The Terrace customers
  • Entry to the event up to one hour before the main gate opens
  • Terrace is our tiered covered standing grandstand from where you will have amazing views of the Great Oak Stage and be able to watch all performances.
  • Access to the Barclaycard VIP Summer Garden - an exclusive area offering VIP bars, premium food outlets, comfortable seating, separate toilet facilities and cloakroom
  • Access to an extensive range of bars, food traders and toilets in the main arena

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Gold Circle, Diamond View, Ultimate Bar packages and other ticket types available on selected shows. Please check the relevant show ticket page for full breakdown. 

Accessibility Tickets
 

HOW IS MY TICKET PRICE CALCULATED?

All tickets include a general admission ticket which gets you in to see the show.  Any ticket including priority entry so you can get in an hour before main doors open has a small additional charge to the general admission price.  For any tickets which have the additional benefit of access to the Garden, Terrace or other areas the rest of the ticket price goes towards the added benefits you see described in the ticket description such as the VIP bars, premium food outlets, separate toilet facilities and cloakroom access.

AUTHORISED TICKETS AGENTS

Please visit any of the following trusted agents to purchase your tickets:

Official Ticket Agent:

• AXS – www.axs.com –Tel: 0844 8240 300 

Official Ticketing Partner:

• Amazon Tickets -  amazon.co.uk/tickets

Other Trusted Agents:

• Gigantic – www.gigantic.com – Tel: 0115 807 7900
• Ticketmaster – www.ticketmaster.co.uk – Tel: 08444 775 775
• The Ticket Factory – www.theticketfactory.com – Tel: 0844 338 0338
• Songkick - www.songkick.com
• Stargreen - www.stargreen.com
• Festicket - www.festicket.com

Official Ticket and Hotel packages:

• Event Travel - http://www.eventtravel.com

Please note that tickets booked through unofficial agents or through a private individual may turn out to be fake, stolen or otherwise invalid. Customers with such tickets will be stopped at the entrance to the event and the ticket holder refused entry to the event.

To make sure your ticket is valid, please note the following:
• Any event or ticket type that is not listed on www.bst-hydepark.com website is not confirmed as taking place and the tickets being offered for sale are fraudulent.
• Unauthorised ticket agents often charge over face value and add on extortionate booking fees.
• A legitimate ticket agent should be willing to post the tickets out or arrange collection from the main event box office.
• Only purchase tickets from a recognised ticket agency.  We urge all customers not to purchase tickets from individuals outside the site of the event as they may not be valid and you may be denied entry. Customers are advised to report such individuals to event security team.

REFUNDS AND EXCHANGES

Once purchased, tickets cannot be exchanged, refunded or returned unless the event is cancelled.  Please refer to the event Terms and Conditions

BOX OFFICE COLLECTION

If you are collecting your tickets at the event, please go to the main Box Office.  You will need to present the credit or debit card you purchased your tickets with, photo ID and a copy of your email confirmation.

All Box Offices are located on the south of the event site, on Serpentine Road near the Hyde Park bandstand. The nearest tube station is Hyde Park Corner.

CUSTOMER SERVICES

If you have already made your purchase and have a question about your ticket please contact your point of purchase (see Authorised Ticket Agents listed above).  

If you have not received your tickets 72 hours prior to your event date, please contact your point of purchase.

If you have not yet purchased a ticket to BST Hyde Park because you have a question related to ticketing please contact AXS.com

If your query cannot be answered on FAQs you can email your query to [email protected].

If your query is regarding accessible tickets see our Disability Access information 

If your question is not answered anywhere on the BST Hyde Park website, please email [email protected] allowing 72 hours for a response, or call customer services on 0844 824 0300. Lines are open Monday - Friday 8:30am - 8pm, Saturday 8:30am - 6pm. Sunday 9am - 6pm. Calls to this number are charged at standard rate of 7 pence per minute plus your operator’s access charge. 

Follow us on Twitter and Facebook for all the latest BST Hyde Park news!

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