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APP FAQs

Please note: The method of entry for all shows at American Express presents BST Hyde Park is via the official BST app.

We're working in partnership with AXS, our primary ticket agent, to distribute tickets. You will receive an email from your point of purchase when your tickets are ready, once you’ve received this email please download the BST app, and input your details into ‘My Tickets’.

An easy, convenient, flexible option, the BST app means there are no paper tickets, and you can quickly enter the event with the app, available on iOS and Android.

At the entrance, please show your ticket via the BST app.

It’s no different to boarding a plane – your ticket will live in your phone – making it an easy start to your day at American Express presents BST Hyde Park.

Enjoy the show!

 

Where can I download the app?

You can download the app for iOS and Android here.
 

How can I download my tickets to the app?

Your point of purchase will be in touch via email when your tickets are available to download to the app. Customers with tickets to the first weekend of shows will be able to download their tickets first, within the next 7 days. Tickets for second and third weekend customers will follow.

Once you receive the email, please download the BST app, go to ‘My Tickets’ and enter the email address you purchased your tickets with. Follow the steps to download your ticket.


How do I transfer my ticket/s to someone else?

Watch this video guide or use the following instructions. Once you have downloaded your tickets to the app, open ‘My Tickets’ and tap ‘Transfer’. Enter the email address of the person you would like to transfer your tickets to, making sure it’s the correct email. Both yourself and the person you have transferred your ticket/s to will receive a notification by email. The person you have transferred your tickets to will then be able to view the tickets in the BST Hyde Park app.


I can’t download the app. How do I access my ticket?

Please contact your point of purchase and they can advise on how to proceed.

 

When will set times be available?

Set times will be added closer to the event. It will be announced on our socials as soon as they’re available to view within the app.