Your point of purchase will be in touch, via email, when your tickets are available to view in the app. Once you receive this email, please download the BST app, tap the ‘My Tickets’ tile on the homepage, and sign in.

Please note, Ticketmaster customers will receive their tickets approximately 6 weeks before the event. Please contact Ticketmaster customer services (details below) for further queries.

If you purchased via AXS, please use the login details associated with your ticket purchase. You will then be able to view your tickets in the ‘Upcoming’ tab.

If you purchased via Ticketmaster, Event Travel or Kaboodle, enter the email address you purchased your tickets with. You will then be sent a verification code to that email - please check your Junk folder if you don’t receive it.

Enter the verification code when prompted in My Tickets, you will then be able to view your tickets in the app.

If you are an AXS customer, please ensure you are using the same login credentials you used to purchase the tickets with when signing in. If you are still having issues, please contact AXS Customer Service.

If you purchased via Ticketmaster, Event Travel or Kaboodle, please contact their respective Customer Service teams:


Ticketmaster - 08444 775 775

Event Travel - customersupport@eventtravel.com

Kaboodle - bst-hydepark@kaboodle.co.uk

Please contact your ticketing agent’s Customer Service.

AXS Customer Service

Ticketmaster - 08444 775 775

Event Travel - customersupport@eventtravel.com

Kaboodle - bst-hydepark@kaboodle.co.uk

Set times will be available to view in the Line-Up tab closer to the event, and will be announced on socials as soon as they’re ready.

Transfers will be activated 30 days before your event. Once the Transfer option has been switched on, use the ‘Transfer’ option within My Tickets. Please ensure you have entered the correct email address when transferring tickets - the email address must be associated with an AXS account for the transferee to view their tickets. Please note ticket transfers can not be undone once sent.

Transfers will be activated 30 days before your event. Once the Transfer option has been switched on and the tickets have been transferred to you, you will receive a notification by email. You must have an AXS account associated with the email address your tickets were transferred to. You will then be able to view the tickets in the BST Hyde Park app, provided you sign in with that same email address.

Screenshots of tickets will not scan and will not be accepted for entry, as the QR codes on the tickets will refresh every 59 seconds.