ALL bars, food traders and concessions accept Chip & PIN payment as well as contactless payment (up to £100) and this is the quickest and most efficient way of paying. There will not be cash points available onsite.

If you are collecting your tickets at the event, please go to the main Box Office. You will need to present the credit or debit card you purchased your tickets with, photo ID and a copy of your email confirmation.

There is free water available throughout the event. Locations are signposted and are also shown on the event maps. Please bring a refillable water bottle with you so you can stay hydrated.

Customer Service Information Hubs are located throughout the site and run by uniformed members of the American Express presents BST Hyde Park team. The hubs will post up details of current stage times and are the places to ask questions and leave feedback – positive and negative!

Welfare and First Aid provision is at the North of the event and operated by our trained and experienced staff. Both services are open during event hours and all visits are logged and recorded. The Welfare Area acts as an internal meeting point and is also the location of Lost Property, on-site baby changing facilities and a quiet space for those who may need it.

We have a wide range of themed bars selling great refreshments from real ales to cocktails, as well as an extensive offer of taste-bud teasing artisan traders, producers and restaurateurs. If you have a certain dietary requirement, several of our food vendors will offer suitable meals, but these may not be suitable for visitors with allergies.

No food or drink is permitted to be brought into American Express presents BST Hyde Park (With the exception of water in unopened plastic containers of up to 500ml, and baby food where not in glass containers).

Flushable toilets with handwash facilities are available throughout the site. Please visit the accessibility section of the website for information on accessible toilet facilities.

Baby changing facilities and a quiet space for baby feeding can be found at the Welfare Area to the North of site.

There are no luggage facilities at the event. You can leave your bags at one of Stasher’s hundreds of left luggage locations for £6 for up to 24 hours (insured up to £750). Use the code BST for 10% off: listed here. Locations within walking distance of festival.

American Express presents BST Hyde Park often offers funfair rides, attractions and games, which operate on a pay-as-you go basis and must be used in accordance with the operator’s instructions including in respect of health and safety. Use of any such funfair rides, attractions and games is entirely at your own risk.

There will be official merchandise vendors throughout the event site selling a range of event and artist merchandise. All official merchandise is certified ethically sourced. Please do not buy from illegal street traders selling counterfeit goods outside of the event.

Please remember this is an outside festival show and all shows are sold as standing tickets only, with the exception of Andrea Bocelli on the 5th July. For this show there will be a number of seated tickets available which will need to be purchased in advance. General admission tickets will be standing only.

Seats and chairs of any kind not permitted into the event. This includes seat sticks and inflatable seats.

There will be a restricted and enforced “no picnic blanket zone” within the site to assist with crowd flow. This will be enforced with staff on the ground so please be aware of this as if you are situated within this zone you will be asked to move further back.

There are some places to sit down and relax including pub-style garden tables and benches. There are areas with shade in the south of the event (Leafy Grove) and seats with shade in the American Express VIP Summer Garden (which is accessible only to customers who purchase tickets for that area) and in the HydeAway (which is accessible only to customers who purchase tickets for that area). We can rely on the British weather to be unpredictable so please come prepared with suncream and hats if the weather is good and waterproof coats and shoes if the weather is bad! Check the London weather forecast in advance on the BBC's weather pages.

Please bring any medication that you would normally take, but no more than you would personally expect to take over the duration of the event. Tell your friends about any allergies you have. All medication must be clearly labelled as prescribed and the name on the prescription label must match that of the ticket holder. Medication can be safely stored and refrigerated at the Welfare Area on site if required. Please remember that all medication must be self-administered.

• There is no re-admission to ticketed events after entry. Please plan ahead, once you’re in, you’re in!
  
  
• Golf umbrellas, parasols and the like are not permitted at the shows for safety reasons.
  
  
• Chairs, seats, shooting sticks and tables, are not permitted at events for safety reasons. ALL EVENTS ARE STANDING SHOWS, with the exception of Andrea Bocelli on the 5th July. For this show there will be a number of seated tickets available which will need to be purchased in advance. General admission tickets will be standing only.
  
  
• On show days no food or drink is permitted to be brought into the event, with the exception of water in unopened plastic containers of up to 500ml. There are a wide variety of licensed bars and catering open throughout the event, as well as free water points.
  
  
• Buggies & pushchairs are only permitted for dates where children have access to the event. We strongly advise that customers consider that areas nearer to the Main Stage will be very busy and densely populated which will make it extremely challenging to move a buggy. We therefore respectfully advise that buggies may be requested to be relocated from those areas to less densely populated spaces on safety grounds.
  
  
• Use of picnic blankets
  All shows are fully standing, with the exception of Andrea Bocelli on the 5th July. For this show there will be a number of seated tickets available which will need to be purchased in advance. General admission tickets will be standing only. Please be aware that due to the busy nature of the shows you may be asked at any time by a steward or member of security to pack blankets away. There will be a restricted and enforced “no picnic blanket zone” within the site to assist with crowd flow. This will be enforced with staff on the ground so please be aware of this as if you are situated within this zone you will be asked to move further back.Please also note that you cannot claim a spot with a picnic blanket (or similar) and leave it unattended. Please be sure to take your picnic blanket home with you when the event is over. These policies are there to ensure the safety and enjoyment of everyone at the event so we thank you in advance for your cooperation.
  
  
• Challenge 25
  If you are lucky enough to look under 25, we may ask you to prove your age when entering the event or when attempting to buy alcohol as part of our Challenge 25 Alcohol Policy.
  
  Any one of the following is considered an acceptable form of ID:
  1. Passport (not a photocopy). Foreign passports are acceptable if in suitable condition and include a photograph.
  2. Full or provisional photo card driving license issued by the DVLA.
  3. Proof Of Age Card - The card must be part of the PASS scheme and carry their hologram.
  
  If you are under 18 you are committing an offence if you attempt to buy alcohol. Similarly, anyone purchasing alcohol for someone under 18 is committing an offence.
  
  
• Animals, with the exception of assistance dogs, are not permitted at any time on show days.
  
  
• Smoking cigarettes (or electronic cigarettes) is not permitted in indoor bars and venues. Please dispose of your cigarette butts responsibly – rubbish from smokers is a major cause of litter in Hyde Park and is damaging to wildlife.
  
  
• Illegal and antisocial behaviour will not be tolerated and will lead to ejection from the event. For the safety of all our visitors, crowd surfing and moshing are prohibited.

Prohibited Items

In order to facilitate the security, safety and comfort of all patrons, American Express presents BST Hyde Park reserves the right in its reasonable discretion to conduct security searches of persons, clothing, bags and all other items on entry and exit and to confiscate items which may cause danger or disruption to the Event with no refunds (please note that we are not responsible for any prohibited items or other items that we deem inappropriate or unsafe that are confiscated).

Golf umbrellas, parasols and the like are not permitted at events for safety reasons

Chairs, seats, shooting sticks and tables are not permitted at ticketed events for safety reasons. ALL TICKETED EVENTS ARE STANDING SHOWS, with the exception of Andrea Bocelli on the 5th July. For this show there will be a number of seated tickets available which will need to be purchased in advance. General admission tickets will be standing only.

Suitcases, luggage and large bags (anything bigger than A4 sized bags) are prohibited. Note that cloakroom facilities are limited to holders of The VIP Summer Garden tickets only and there are no cloakroom facilities elsewhere at the event. You can leave your bags at one of Stasher’s hundreds of left luggage locations for only £6 per day (insured up to £1000). Locations within walking distance of festival. Use the code BST for 10% off: listed here. Train stations in London where items can be stored for a fee are listed here.

We have updated our bag policy so we can carry out efficient security screening. Only one bag is allowed per person. All persons and bags will be subject to search on entry. It’s better for everyone if you do not bring a bag at all. If you do need to bring a bag, an A4 size bag (297mm x 210mm x 210mm) is permitted.

Air horns, selfie sticks, spray cans, Chinese lanterns, dangerous or hazardous weapons/items, fireworks, flags, gas canisters, hand held communication devices such as radios, radio jammers/scanners and the like; glass (of any kind), high-viz, klaxons and other similar items capable of making loud noise, laser pens, drones, pyrotechnics, racist, xenophobic, political and religious propaganda materials, signs or inappropriate branded items, weapons, explosives, knives or anything that could be adopted for use as a weapon, promotional or commercial objects or materials, mechanical or electronic sound-emitting devices, such as megaphones, scooters, skateboards and bicycles are prohibited, and any other items which we consider to be unsafe or pose a risk to public safety and/or security.

Psychoactive substances / so-called ‘legal highs’ are strictly forbidden at the event and following the introduction of the Psychoactive Substances Act on 26 May 2016, could result in penalties for possession or supply.

Unauthorised professional photography or filming equipment is strictly prohibited. Your bags will be searched upon entry to the event and cameras will be permitted at the security team’s discretion, so if in doubt don’t bring it!

All found property should be handed in to the Welfare Tent located at the north of the event site.

If customers have lost an item in any non-general admission area (American Express Summer Garden, Guest Area etc.) they are advised in the first instance to check with staff in that area. Although all found property must be handed over to the Welfare Tent, items found in any non-general admission area will likely only be taken to the welfare tent the next morning.

We work with a leading lost property specialists who handle all our enquiries. If you lost an item at the event, it may have been found.

Complete the form on this link with as much information as possible, including any distinguishing features that will identify you as the owner.

After the event, lost property is sent to Zero Burden Services, this process can take a few days. Once the items have been received, ZBS will respond to every single enquiry within 1-2 working days. If the item matches, you will be invited to arrange for your item to be posted back to you.

Once you complete the form, you will receive a unique reference number that will be attached to your enquiry and will be used should ZBS need to contact you at any time.

Instructions for customers who have lost property

If customers are still at the festival, or can get back to the event during the free-to-enter midweek period:

• Customers are advised to go to the Welfare Tent where a member of staff will be able to tell them if their item has already been handed in.
  
  
• All found items are handed in to the Welfare Tent, so there is a possibility that lost items will be located straight away.
  
  
• If the item cannot currently be located customers should fill out a lost item enquiry form at https://notlostenquiry.com/bst-hyde-park/ this can be completed on any internet connected device.
  
  
• All missing items must be reported using this form by 15 July 2024. After this date the online form will be closed for submissions.
  
  
• These details will be processed by a dedicated lost team member, who will aim to reunite the customer with their property.

If customers have already left the festival and are not able to get back to the event during the free-to-enter midweek period:

• Customers should fill out a missing property form here. This can be completed on any internet connected device.
  
• All missing items must be reported using this form by 10 August 2024. After this date the online form will be closed for submissions.
  
  
• These details will be processed by a dedicated lost property team member, who will aim to reunite the customer with their property.
  
  

Important note:

All details submitted will only be used for the purposes of reuniting customers with their property. All unclaimed items will be donated to charity or recycled.

There may be additional measures in place to ensure the safety of staff and guests in relation to COVID-19* which may vary according to health and safety and government advice at the time of the Event (and your breach of any of these may lead to you being refused Entry and/or ejected from the Event). Notwithstanding the foregoing, you recognise the known and potential risks of COVID-19 and understand that: (a) such risks cannot be fully eliminated and are increased by proximity to other people; (b) there is an inherent and elevated risk of exposure to COVID-19 in any public place or place where people are present; and (c) there is no guarantee (express or implied), that you will not be exposed to COVID-19.

*reference to COVID-19 means COVID-19 and all variants.

No child under the age of 16 will be admitted to the event unless they are accompanied by an adult aged 18 years or over at all times. Proof of age may be requested upon Entry.

AEG reserves the right to determine the ratio of adults in relation to children required for adequate supervision.

Children under the age of 2 will be admitted free of charge

Not every day at American Express presents BST Hyde Park is suitable for young children. It is your responsibility to check the suitability of an event for any children in your party, this includes the type audience the event is likely to attract and whether such an audience is a suitable environment for children in your party.

BST Hyde Park has a number of big screens displaying performances and the closer you go to the North Entrance, the less busy the event will be for families to enjoy a comfortable experience with young children.

Some shows may have further age restrictions so please check at point of purchase.

Buggies & pushchairs

Having carefully considered customer feedback regarding buggies and pushchairs and having discussed the implications with agencies managing the event; it has been agreed that customers may now bring buggies into American Express presents BST Hyde Park, if they feel it is necessary in their individual circumstances. We strongly advise that customers consider that areas nearer to the Great Oak Stage will be very busy and densely populated which will be which may make it extremely challenging to move a buggy. We therefore respectfully advise that buggies may be requested to be relocated from those areas to less densely populated spaces on safety grounds. We thank customers for their feedback and look forward to welcoming them to Hyde Park very soon.

Challenge 25

If you are lucky enough to look under 25, we may ask you to prove your age when entering the event or when attempting to buy alcohol as part of our Challenge 25 Alcohol Policy.

Any one of the following is considered an acceptable form of ID:
1. Passport (not a photocopy). Foreign passports are acceptable if in suitable condition and include a photograph.
2. Full or provisional photo card driving license issued by the DVLA.
3. Proof Of Age Card - The card must be part of the PASS scheme and carry their hologram.

If you are under 18 you are committing an offence if you attempt to buy alcohol. Similarly, anyone purchasing alcohol for someone under 18 is committing an offence.

Please note that film cameras may be present at the Event. By entering the Event and/or purchasing Tickets, ticket holders consent to filming and sound recording (which may include you as a member of the audience) and its use in distribution (commercial or otherwise) without any payment.

A CCTV system is in operation across the whole event site for everyone’s safety and wellbeing. The scheme is controlled by AEG Presents Ltd.