The BST App
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The method of entry for all shows at American Express presents BST Hyde Park is via the official BST app, powered by Vodafone.
Tickets are being released show by show, starting with Weekend 1 ticketholders, day by day from the evening of Thursday 20 April. You will receive an email from your point of purchase when your tickets are ready, once you’ve received this email please download the app, and sign into My Tickets using the credentials you purchased your tickets with - further details below.
An easy, convenient, flexible option, the BST app means there are no paper tickets, and you can quickly enter the event with the app, available on both iOS and Android.
At the entrance, please show your ticket via the BST app.
It’s no different to boarding a plane – your ticket will live in your phone – making it an easy start to your day at American Express presents BST Hyde Park.
Enjoy the show!
If you purchased Premium Great Oak VIP Hospitality via Mark Butler Associates your tickets will be given to you on the day when checking in at the Bulgari Hotel. Full details will be emailed to you 14 days prior to the event.
Any questions?
Tickets are being distributed show by show, ticketing agent by ticketing agent, starting with Weekend 1 ticketholders. Tickets will be distributed from the evening of Thursday 19 April.
Your point of purchase will be in touch, via email, when your tickets are available to view in the app. Once you receive this email, please download the BST app and navigate to ‘My Tickets’ and sign in.
If you purchased via AXS, please use the login details associated with your ticket purchase. You will then be able to view your tickets in the ‘Upcoming’ tab.
If you purchased via Ticketmaster, Event Travel or Kaboodle, enter the email address you purchased your tickets with. You will then be sent a verification code to that email - please check your Junk folder if you don’t receive it.
Please note, Bruce Springsteen & The E Street Band tickets repurchased via Lyte will be delivered closer to the event. Please keep an eye out for further communications confirming a delivery schedule.
Enter the verification code when prompted in My Tickets, you will then be able to view your tickets in the app.
If you are an AXS customer, please ensure you are using the same login credentials you used to purchase the tickets with when signing in. If you are still having issues, please contact AXS Customer Service.
If you purchased via Ticketmaster, Event Travel or Kaboodle, please contact their respective Customer Service teams:
Ticketmaster - 08444 775 775
Event Travel - customersupport@eventtravel.com
Kaboodle - bst-hydepark@kaboodle.co.uk
Please contact your ticketing agent’s Customer Service.
Ticketmaster - 08444 775 775
Event Travel - customersupport@eventtravel.com
Kaboodle - bst-hydepark@kaboodle.co.uk
Set times will be available to view in the Schedule tab closer to the event, and will be announced on socials as soon as they’re ready.
Use the ‘Transfer’ option within My Tickets. Please ensure you have entered the correct email address when transferring tickets - the email address must be associated with an AXS account for the transferee to view their tickets. Please note ticket transfers can not be undone once sent.
Once tickets have been transferred to you, you will receive a notification by email. You must have an AXS account associated with the email address your tickets were transferred to. You will then be able to view the tickets in the BST Hyde Park app, provided you sign in with that same email address.
Screenshots of tickets will not scan and will not be accepted for entry, as the QR codes on the tickets will refresh every 59 seconds.
Please contact your ticketing agent’s Customer Service.
Ticketmaster - 08444 775 775
Event Travel - customersupport@eventtravel.com
Kaboodle - bst-hydepark@kaboodle.co.uk