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Ticket info

Ticket Info

American Express presents BST Hyde Park urge all fans to only purchase tickets through official channels and to not to purchase through secondary sites. Please visit any of the following trusted official agents to purchase your tickets:

Official Ticketing Agents:

Official Ticket and Hotel packages:

Official VIP Hospitality:

Please note that tickets booked through unofficial agents or through a private individual may turn out to be fake, stolen or otherwise invalid. Customers with such tickets will be stopped at the entrance to the event and the ticket holder refused entry to the event.

To make sure your ticket is valid, please note the following:

  • Any event or ticket type that is not listed on the www.bst-hydepark.com website is not confirmed as taking place and the tickets being offered for sale are fraudulent.

  • Unauthorised ticket agents often charge over face value and add on extortionate booking fees.

  • A legitimate ticket agent should be willing to post the tickets out or arrange collection from the main event box office.

Only purchase tickets from a recognised ticket agency. We urge all customers not to purchase tickets from individuals outside the site of the event as they may not be valid and you may be denied entry. Customers are advised to report such individuals to event security team.

BST Hyde Park takes secondary ticketing extremely seriously and implements many measures to help prevent and limit the number of tickets being sold on secondary sites, including setting ticket limits, compulsory use of event app and personal login to access tickets, and mobile ID tickets with rotating QR codes. Please see below for more information:

For each show, there is a set ticket limit per card and per transaction. In the event of tickets over the limit, BST Hyde Park will review this data for known touts/blacklisted agents. Cancelled tickets will then put back on sale.

All tickets will delivered via Mobile ID (tickets in the festival app)

All customers must download the BST app and log into their AXS/Ticketmaster account to access their tickets

Each mobile ID ticket has a rotating QR code which refreshes every 60 seconds and cannot be screen-grabbed

Any tickets purchased by businesses or traders in breach of the terms and conditions of ticket sale will be cancelled. By accepting these terms and conditions you confirm that you are a consumer.

Your ticket/s will IMMEDIATELY BECOME INVALID if resold OR OFFERED FOR SALE.

Tickets sold via third parties and other unauthorized outlets, including online auction sites, are not valid for admission. The resale of a ticket renders it invalid and may lead to refusal of entry.

If you purchase from a secondary site then you risk purchasing a ticket that will likely to be cancelled or has already been cancelled before you receive it.

All tickets include a general admission ticket which gets you in to see the show. Any ticket including priority entry so you can get in an hour before main doors open has a small additional charge to the general admission price. For any tickets which have the additional benefit of access to the Garden, Terrace or other areas the rest of the ticket price goes towards the added benefits you see described in the ticket description such as the VIP bars, premium food outlets, separate toilet facilities and cloakroom access.

Once purchased, tickets cannot be exchanged, refunded or returned unless the event is cancelled. Please refer to the event Terms and Conditions.

If you are collecting your tickets at the event, please go to the main Box Office. You will need to present the credit or debit card you purchased your tickets with, photo ID and a copy of your email confirmation.

All Box Offices are located on the south of the event site, on Serpentine Road near the Hyde Park bandstand. The nearest tube station is Hyde Park Corner.

The recent announcement that Festicket Limited has entered into Administration has understandably caused significant concern to ticket buyers who have used this company to purchase tickets. AEG is urgently reviewing the situation and has requested further information from Festicket’s administrators. We will provide an update by the close of business on Friday 7 October to provide further advice to the affected ticket purchasers.

Festival at night

Ticket Agent Customer Services

AXS

Info Topics / Live Chat & Form

Accessibility Booking + Information line - 0844 824 0300. Open Mon-Fri 9am - 12pm.

Ticketmaster

Need help with an existing order in your Ticketmaster account?

If you have tickets with us you can contact us directly from your order.

Simply click here, select the event you want to talk to us about, scroll down and hit the ’Need help with this order?’ button.

Event Travel

E: customersupport@eventtravel.com

T: 01223 506 560 (Mon-Fri) 9am-5pm

T: 01223 506 559 (Outside of office hours on day of concert)

E: urgent@eventtravel.com

Ticket Factory

0333 300 3010 / https://public.mc.hostedcc.com...

Ticket Types

Your essential American Express presents BST Hyde Park experience!

General Admission entry through the main entrance

Access to an extensive range of bars, food traders and toilets in the main arena

Coming with the kids?

General Admission entry through the main entrance

Access to an extensive range of bars, food traders and toilets in the main arena

Child 2-9 Years and Guardian are sold in pairs (one ticket permitting entry to one guardian aged 18 or over and one ticket permitting entry to one child aged 2-9yrs).

Please note: children under the age of 2 will be admitted free of charge and do not need a ticket. All children aged 2 and over must have their own ticket.

Be the first to explore American Express presents BST Hyde Park!

General Admission ticket through a dedicated entrance for Early Entry customers

Entry to the event up to one hour before the main entrance opens to General Admission customers

Access to an extensive range of bars, food traders and toilets in the main arena

GROUND LEVEL VIEWING AREA AT THE MAIN STAGE

This is a hard standing area for customers with disabilities who wish to stand for the event, but need a less crowded area and/or the option of sitting for short periods of time. Please be aware that there will not be an unrestricted sight line of the Main Stage when seated in this area, as there will be customers in front of the Ground Level Viewing Area who are likely to be standing up.

Ticket includes:

A free Personal Assistant Pass (this ticket type is sold in multiples of 2: one paying customer plus one free PA)

A reserved place on the Ground Level Viewing Area at the Main Stage.

An unreserved space on other stage Viewing Platforms (subject to availability)

General Admission entry through the dedicated accessible lane at the main entrance

Access to an extensive range of bars, food concessions in the main arena

Use of accessible toilets, which are located at every toilet block at the event

Chairs on the platforms will be provided with priority for customer requiring these

For full information on BST Hyde Park’s accessible facilities please head here.

A customer and PA pass providing access to the above will be provided at the Accessible Customer Service Hub located inside the event by the entrance to the Main Stage Viewing Platform, on presenting ticket and proof of disability. The PA pass is interchangeable during the event, so if customers come in a group it can be swapped with other members of the party to gain access to the viewing areas.

Proof of disability is required to provide you with access to the above booked facilities – for full information head here. You will need your order number to complete this process

VIEWING PLATFORM AT THE MAIN STAGE



This raised platform is designed for wheelchair-users and those with disabilities for whom the Ground Level Viewing area is not suitable.

Ticket includes:



A free Personal Assistant Pass (this ticket type is sold in multiples of 2: one paying customer plus one free PA)

A reserved place on the Viewing Platform at the Main Stage

An unreserved space on other stage Viewing Platforms (subject to availability

General Admission entry through the main gate (North Entrance) or dedicated Accessible Entrance.

Access to an extensive range of bars, food concessions in the main arena

Use of accessible toilets, which are located at every toilet block at the event

Chairs on the platforms will be provided with priority for customers requiring these

For full information on BST Hyde Park’s accessible facilities please head here.



A customer and PA pass providing access to the above will be provided at the Accessible Customer Service Hub located inside the event by the entrance to the Main Stage Viewing Platform, on presenting ticket and proof of disability. The PA pass is interchangeable during the event, so if customers come in a group it can be swapped with other members of the party to gain access to the viewing areas.

Proof of disability is required to provide you with access to the above booked facilities – for full information head here. You will need your order number to complete this process.

Watch the headliner take to the stage from our Gold Circle!

Arrive in style with our dedicated entrance for Gold Circle customers

Be the first to explore American Express presents BST Hyde Park with entry to the event up to one hour before the main entrance opens to General Admission customers

Watch Great Oak stage performances from the exclusive gold circle standing viewing area, which allows you to leave and return from the Gold Circle area into general admission as you wish

Access to an extensive range of bars, food traders and toilets in the main arena

Take your day at American Express presents BST Hyde Park to the next level with our Gold VIP HydeAway package!

Arrive in style with our dedicated entrance for VIP HydeAway customers

Be the first to explore American Express presents BST Hyde Park with entry to the event up to one hour before the main entrance opens to General Admission customers

Enjoy access to the VIP HydeAway – an exclusive area offering a private bar, additional comfortable seating and separate toilet facilities

Watch Great Oak stage performances from the exclusive Gold Circle standing viewing area, which allows you to leave and return from the Gold Circle area into general admission as you wish

Access to an extensive range of bars, food traders and toilets in the main arena

Watch the headliner take to the stage up close from our VIP Diamond View!

Arrive in style with our dedicated entrance for Diamond VIP Experience customers

Be the first to explore American Express presents BST Hyde Park with entry to the event up to one hour before the main entrance opens to General Admission customers

Enjoy access to the American Express VIP Summer Garden - an exclusive area offering VIP bars, premium food outlets, additional comfortable seating, separate toilet facilities and cloakroom


The VIP Diamond View is a dedicated premium standing viewing area with unrivalled views of all the Great Oak Stage performances, allowing you to leave and return between the VIP Diamond View into the American Express VIP Summer Garden and general admission area as you wish

Access to an extensive range of bars, food traders and toilets in the main arena

Experience The ALL VIP Terrace - Accor Live Limitless

Stand and watch the show in a partially covered grandstand

Dedicated entrance for Terrace customers

Be the first to explore American Express presents BST Hyde Park with entry to the event up to one hour before the main entrance opens to General Admission customers

The ALL VIP Terrace is our tiered, partially covered standing grandstand from where you will have incredible views of the Great Oak Stage and be able to watch all performances

Enjoy access to the American Express VIP Summer Garden - an exclusive area offering VIP bars, premium food outlets, additional comfortable seating, separate toilet facilities and cloakroom

Access to an extensive range of bars, food traders and toilets in the main arena

VIP Diamond Experience ticket (providing access to the exclusive VIP Diamond View standing area to watch Great Oak Stage performances, allowing you to leave and return as you wish)


Entrance to The Ultimate Garden for the day to relax in style (exclusive bar serving a full range of quality beverages to satisfy your desire with relaxed seating and part covered open canopy)

Arrive to a welcome glass of sparkling wine

Complimentary bar serving selected wine/beer/house spirits/non alcoholic drinks


Commemorative VIP Laminate and Lanyard for each guest


Access to the American Express VIP Summer Garden reserved areas (offering VIP bars, premium food outlets, additional comfortable seating, separate restroom facilities and cloakroom)

Enjoy a complimentary choice of premium food offerings

Complimentary American Express presents BST Hyde Park T-shirt (voucher activated)

Additional restroom facilities exclusively for Ultimate guests

Dedicated VIP entrance into the festival - with entry to the event up to 1 hour before the main gates open

Itinerary in advance


Event management and VIP hosts in attendance throughout the event


All Taxes


The Ultimate Garden offers relaxed seating & standing areas - additional seating also available in the adjacent American Express VIP Summer Garden area

Ultimate Terrace ticket on the ALL Terrace – Accor Live Limited, a raised partially covered standing grandstand, with amazing views of the Great Oak stage

Entrance to The Ultimate Garden for the day to relax in style (exclusive bar serving a full range of quality beverages to satisfy your desire with relaxed seating and part covered open canopy)

Arrive to a welcome glass of sparkling wine


Complimentary bar serving selected wine/beer/house spirits/non alcoholic drinks


Commemorative VIP Laminate and Lanyard for each guest


Access to the American Express VIP Summer Garden reserved areas

(offering VIP bars, premium food outlets, additional comfortable seating, separate restroom facilities and cloakroom)


Enjoy a complimentary choice of premium food offerings


Complimentary American Express presents BST Hyde Park T-shirt (voucher activated)


Additional restroom facilities exclusively for Ultimate guests


Dedicated VIP entrance into the festival - with entry to the event up to 1 hour before the main gates open


Itinerary in advance


Event management and VIP hosts in attendance throughout the event


All Taxes

The Ultimate Garden offers relaxed seating & standing areas - additional seating also available in the adjacent American Express VIP Summer Garden area

Premium VIP hospitality, including a top price ticket in a reserved area of our tiered covered standing grandstand from where you will have amazing views of the Great Oak Stage and be able to watch all performances.

Within the Festival:

Premium Terrace ticket – a raised partially covered standing grandstand, with amazing views of the Great Oak stage


A reserved private area of the standing ALL VIP terrace – Accor Live Limitless grandstand, for Great Oak hospitality guests

Private bar for Great Oak hospitality guests, serving complimentary prosecco, selected wine, beer, spirits & soft drinks (Open from approx. 4.30pm until 30 minutes before the concert ends)


Dedicated VIP entrance into the festival

Restroom facilities within the American Express VIP Summer Garden area

Pre-concert hospitality at the Bulgari hotel (from approx. 4pm)

Pre-concert hospitality at the Bulgari hotel, a short walk from the concert area


Welcome prosecco


Open bar serving selected complimentary wines, beer & soft drinks


Substantial canapes


Selection of bowl foods & salads before the concert


Mediterranean style antipasti including a selection of cheeses, hams and speciality breads


Pasta bowls with a selection of authentic Italian sauces created by the Bulgari executive chef


Informal seating


VIP laminate and lanyard for each guest


Documentation for each guest e-mailed in advance


Mark Butler associates event management staff & hosts in attendance

For full details go to Mark Butler Associates www.markbutler.co.uk or phone 020 7603 6033


Adele BST 01 07 22 jrcmccord Jennifer Mc Cord Edits 147

General Info

Dates, timings, entry guidelines and more.

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Transport Info

All the info you need for getting to BST! Nearest tube, gate info and more.

BSL Interpreter at BST Hyde Park

Disability Access

Ticket types, booking process, documentation and more.

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Care and Safety

Your safety and welfare whilst onsite.

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