Disability Access

The accessible areas at American Express presents BST Hyde Park are open air with very little shade so please bear this in mind when booking.

The following facilities are available only when booked in advance, with valid proof of disability and subject to availability.

Viewing Platform at The Great Oak Stage (Main Stage)

This raised platform is designed for wheelchair users and other impairment groups for whom the Ground Level Viewing area is not suitable; and their PAs if required.

Ticket includes:

A free Personal Assistant Pass (this ticket type is sold in multiples of 2: one paying customer plus one free PA)

A reserved place on the Viewing Platform at the Main Stage

An unreserved space on other stage Viewing Platforms (subject to availability)

General Admission entry through the dedicated Accessible Entrance

Access to an extensive range of bars, food concessions in the main arena

Use of accessible toilets, which are located at every toilet block at the event

Chairs on the platforms will be provided with priority for customer requiring these

A customer and PA pass providing access to the above will be provided at the Access Customer Service Hub on showing your ticket. This is located inside the event by the entrance to the Main Stage Viewing Platform. The PA pass is interchangeable during the event, so if customers come in a group it can be swapped with other members of the party to gain access to the viewing areas.

In order to ensure fairness and accommodate as many people with disabilities as possible in these areas we are not able to provide more than one Personal Assistant pass per person unless required for medical reasons.

Proof of disability is required to provide you with access to the above booked facilities. The closing date for submitting evidence is four weeks prior to the show - please see below for full instructions. You will need your order number to complete this process.

Ground Level Viewing Area at The Great Oak Stage (Main Stage)

This is a hard standing, ground level area for customers with disabilities who wish to stand for the event, but need a less crowded area and/or the option of sitting for short periods of time.

There will not be an unrestricted sight line of the stage when seated in this area, as there will be customers in front of the Ground Level Viewing Area who are likely to be standing up.

Ticket includes:

A free Personal Assistant Pass (this ticket type is sold in multiples of 2: one paying customer plus one free PA)

A reserved place on the Ground Level Viewing Area at the Main Stage

An unreserved space on other stage Viewing Platforms (subject to availability)

General Admission entry through the Accessible Entrance

Access to an extensive range of bars, food concessions in the main arena

Use of accessible toilets, which are located at every toilet block at the event

Chairs on the platforms will be provided with priority for customers requiring these

A customer and PA pass providing access to the above will be provided at the Access Customer Service Hub on showing your ticket. This is located inside the event by the entrance to the Main Stage Viewing Platform. The PA pass is interchangeable during the event, so if customers come in a group it can be swapped with other members of the party to gain access to the viewing areas.

In order to ensure fairness and accommodate as many people with disabilities as possible in these areas we are not able to provide more than one Personal Assistant pass per person unless required for medical reasons.

Proof of disability is required to provide you with access to the above booked facilities. The closing date for submitting evidence is four weeks prior to the show - please see below for full instructions. You will need your order number to complete this process.

Personal Assistant Pass for Viewing Platform / Ground Level Viewing Area (Main Stage)

This pass is limited to one per paying customer and is provided free of charge at the time of booking event tickets for the two accessible areas listed above

The pass is issued at the Accessible Customer Service Hub, located inside the event on presenting the Personal Assistant Ticket

The Personal Assistant pass is interchangeable during the event, so if customers come in a group it can be swapped with other members of the party

In order to ensure fairness and accommodate as many people with disabilities as possible in these areas we are not able to provide more than one Personal Assistant pass per person unless required for medical reasons.

Personal Assistant Pass for any other ticket type

If you wish to book a free Personal Assistant pass for any other ticket type, such as the VIP Summer Garden, this is always an option (subject to availability), but please note that this can only be done via phone/email using the below contact details.

Waiting Lists

If you wish to be added onto the waiting list and /or you wish to book a free PA pass for any other ticket type (such as Primary Entry or the VIP Summer Garden) this can be done via phone/email using the contact details below. There is a waiting list for our Viewing Platform and Ground Level Viewing Area tickets. This is due to the potential release of any tickets in the case of incomplete purchase (e.g. due to incomplete evidencing requests).

Please note: If you have not heard back by two weeks prior to the show then unfortunately your ticket request has been unsuccessful, and we will not be able to accommodate the specified ticket type. There will not be any extra accessible viewing area tickets at either the Box Office or the Customer Service hubs on the day.

By phone

You can contact the Accessibility Booking + Information line on 0844 824 0300. Opening hours are Mon - Friday, 9am - 12pm.

By Live Chat

You can contact us through AXS ‘Live Chat’ function in the help section on AXS website. To locate this, please go to www.axs.com/uk, travel to the bottom of the website, and click on the Help Centre link. Our opening hours are: Monday to Friday, 9am – 5:30pm.

By e-mail

You can also contact us by e-mail on access@bst-hydepark.com, please note that it might take up to 48 hours to respond

If the event is in 3 days or less, please call us on the telephone number above.

Please note that if you wish to book a free PA pass for any other ticket type (such as the VIP Summer Garden) this can only be done via phone/email using the below contact details.

As our accessible facilities are limited, we prioritise them for guests with long-term disabilities. Therefore, they are not generally available for those with temporary conditions, such as pregnancy or broken limbs. For any issues around access that arise on the day please go to the dedicated Access Hub for assistance.

If you require further assistance with booking tickets or the information required cannot be found on any web pages, please call the the Accessibility Booking + Information line on 0844 824 0300. Opening hours are Mon - Friday, 9am - 12pm.

Proof of disability is required to provide you with access to the above booked facilities and /or your PA ticket.

Our system ensures that, once you have booked your tickets, you have the opportunity to submit your supporting documents in advance of the show.

Please fill in the Supporting Document Form here for full instructions on how to submit your evidence. You will need your order number to complete this process.

The closing date for submitting evidence in advance is four weeks prior to the show. If you have not submitted evidence by this date you will be required to show evidence once you reach the event.

If you submitted evidence for a American Express presents BST Hyde Park show in 2020 and agreed to join the access database then you will not need to resubmit evidence for the 2022 shows. Evidence prior to this will need to be resubmitted.

The following are recognised as a valid proof of disability:

• Front page of DLA letter (no specific rate required)
  
• Front page of Attendance Allowance letter (no specific rate required)
  
• Receipt of Personal Independence Payment (PIP)
  
• Evidence that registered severely sight impaired (blind)
  
• CredAbility Access Card – + 1 category requirement
  
• Recognised Assistance Dog ID card
  
• Evidence of War Disablement Pension

We will review an application without the recommended evidence on a case-by-case basis.

American Express presents BST Hyde Park’s Blue Badge Parking is only available when you book your ticket, must be pre-booked, and is subject to availability. ​

Important notes:

• The Blue Badge Parking ticket is limited to one per paying customer, subject to availability.
  
• It is provided free of charge at the time of booking event tickets
• The Blue Badge Parking ticket is valid with presentation of a blue badge, matching Photo ID and event ticket on arrival. If you arrive without this documentation you may be refused entry to the car parking area
  
• This car park will be located to the west of the event site. The exact location and full arrival information will be sent out closer to the event date
  
• An accessible buggy service for those requiring this will operate to transport customers to and from the blue badge car park to the dedicated accessible event entrance. The service will begin 1 hour before doors and will continue at the end of the show until all customers have left. For safety reasons there may be a waiting time of up to 30 minutes at the end of the event for this service while the main egress takes place
  
• An arrival form will be sent out to all Blue Badge ticket holders in advance of the shows – this must be completed and submitted before arrival. Full details will be listed on the form

Public Blue Badge Parking on Albert Approach, Kensington Gardens.

The Blue Badge vehicle entry point is through Queensgate (Kensington Gore), head for the Robert Napier Statue - postcode is SW7 5XE.

For additional parking spaces closer to the event site you may wish to consider Q-Park on Park Lane.

More information on other Blue Badge Parking locations in the surrounding area please check the details can be found on the Westminster website or via 020 7641 6000.

American Express presents BST Hyde Park takes place on the Parade Ground on the East Side of Hyde Park. The area is predominantly grass, with limited hard standing pathways. In the event of bad weather, mud and puddles are likely. Information about the location of the event in Hyde Park can be found at the royal parks website, as well as further information about the park itself.

All access to the site entrances is along level hard standing paths apart from a gentle gradient from Serpentine Road to the Accessible Entrance.

There are tarmacked paths from the Accessible Entrance all the way to the Viewing Platform / Ground Level Viewing Area, although accessible ticketholders can also choose to enter through the North or South Entrances

Viewing Platform & Ground Level Viewing Area - to - nearest general admission Bar = 130m

Viewing Platform & Ground Level Viewing Area - to - Nearest general admission Food vendors = 200m

American Express presents BST Hyde Park takes place on the Parade Ground on the East side of Hyde Park. The postcode of the event is W2 2UH. Please refer to the Royal Parks Map.

The central London location of our event means that we are well served by the public transport network and as part of our sustainability plan we urge you to use public transport where possible or even walk. Use TFL’s Journey Planner and check which entrance applies for your ticket type closer to the event.

Underground/Main Line Train Stations

Tubes: Marble Arch, Hyde Park Corner, Bond Street, Knightsbridge, Green Park (step-free access), Lancaster Gate

Tube & Main Line Trains: Paddington and Victoria

Please note that after the event some stations may temporarily close some entrances due to the large numbers of people. In this case a steward can advise on alternative entrances or how long the wait time will be until the entrance reopens.

Buses

Marble Arch : 26, 7, 10, 16, 23, 30, 36, 73, 74, 82, 94, 98, 137, 148, 159, 159, 274, 390, 414, 436

All TFL buses have level access and are able to accommodate one wheelchair user.

Marble Arch – to – Accessible Entrance: 660m (8min)

Hyde Park Corner Tube – to – Accessible Entrance: 1130m (14min) along level hard standing path

Knightsbridge Tube – to – Accessible Entrance: 970m (12min)

Green Park Tube (step free) – to – Accessible Entrance: 1800m (23min)

The Accessible Entrance

A dedicated accessible entrance for major ticketed events, this is a priority entrance for those with accessibility tickets only. Please note this is on the West of the site so may be a longer distance to travel depending on where you enter Hyde Park, however this entrance offers a hard standing path along the event perimeter and then inside the event to the Viewing Platform and Ground Level Viewing Area.

Please note that accessibility tickets can also enter via any of the general admission entrances, and there is a 1.2m wide or greater entrance lane at each.

Box offices

A lowered counter for wheelchair users will be available at the box offices. All box offices are located at the south of the site on Serpentine Road next to the Bandstand. Each box office has an induction loop for those who use them.

Download your easy-read word or PDF copy here

Access Manager

Our Access Manager will be the main point of contact for all customer access queries and Is based at the dedicated Access Customer Service Hub, near the entrance to the Accessible facilities. This will be clearly signposted on site and highlighted on the event map. He will also be contactable on radio during the event.

Viewing Platform at The Great Oak Stage (Main Stage)

This raised platform is designed for wheelchair users and other impairment groups for whom the Ground Level Standing area is not suitable; and their PAs if required. This is only available when pre-booked, subject to availability and only valid with proof of disability.

Ground Level Viewing Area at The Great Oak Stage (Main Stage)

This is a hard standing area for disabled customers who wish to stand for the event, but need a less crowded area and/or the option of sitting for short periods of time. Please be aware that there will not be an unrestricted sight line of the stage when seated in this area, as seated there will be customers in front of the Ground Level Viewing Area who are likely to be standing up. This is only available when pre-booked, subject to availability and only valid with proof of disability.

Viewing Platform

There is a raised platform at The second Stage. Places on this platform are unreserved, only available when pre-booked, subject to availability and only valid with proof of disability.

British Sign Language (BSL) Performance Interpreter

BSL Performance Interpreters will be available for all acts on the Great Oak Stage (main stage) across all six shows. As of 2019 this will be provided as standard and customers do not need to request this. The BSL Interpreters for the main stage performances will be based next to the side of the main stage (on the right side of the stage if you’re facing it). To get the area where to the interpreter is located in order to see them face-to-face please visit the Accessible Customer Service Hub on arrival to the event (located by the entrance to the main stage Viewing Platform). From here one of the access team will be able to ensure you and a friend can get the right wristband to get to the area where the interpreter is located. This hub can be found on the customer map which will be made available closer to the event date.

Accessible toilets
Accessible toilets with hand washing facilities are located at each of the toilet blocks and at the Viewing Platform/Ground Level Viewing Area. Please note that you will require a radar key to gain access to some of the accessible toilets. Keys will be held by toilet supervisors at the location of each of the accessible toilets, the Accessible Customer Service Hub and the Welfare Tent.

Changing Places Unit
As in previous years, there will be a Changing Places Facility and hoist situated at the sanitation block nearest to the Viewing Platform/Ground Level Viewing Area.

Charging points for power chairs
These are available at the Viewing Platform

Lowered counters
There will be lowered counters where possible at bars, merchandise stands, and some food outlets. Provisions will be made where lowered counters are not available.

Hearing (Induction) Loops
These are located at one of the Box Office windows and Accessible Customer Services Hub and limited bars locations, they will be identified by a sticker.

Merchandise
Merchandise can be produced in alternative formats within a reasonable time frame. Please email your request to access@bst-hydepark.com.

Quiet space
This is a space that people can use when they need to get away from the crowd for a while. It is located in the Welfare Tent in the North of the site.

Hidden Disabilities
We understand that a hidden disability is not immediately apparent. If you would like support or advice inside American Express presents BST our Access Manager will be the main point of contact and is based at the dedicated Access Hub, near the entrance to the Accessible facilities. Or please contact us in advance with your questions via access@bst-hydepark.com.

A dog spending area for assistance dogs
If you require dog spending area on site please email your request within a reasonable time frame to access@bst-hydepark.com.

Other questions around accessibility?
If you have other access requirements that are not covered by access to a viewing platform or area, please contact us in advance via access@bst-hydepark.com or call the Accessibility Booking + Information line on 0844 824 0300 (opening hours are Mon - Friday, 9am - 12pm), and we shall make every effort to make a reasonable adjustment to meet your needs if possible.

Please bring any medication that you would normally take and tell your friends about any allergies that you have. Medication can be safely stored and refrigerated at the event First Aid point at the North of the site if required. Please remember that all medication must be self-administered.